Return & Refund Policy

At AHESAAS, we are committed to delivering premium-quality skincare products crafted with care. Your satisfaction is important to us.

Returns

Due to the hygienic and personal nature of skincare and beauty products, we do not accept returns once an order has been delivered.

However, if you receive:

• A damaged product
• A defective product
• An incorrect item

we'll be happy to assist you.

Replacement & Refund Eligibility

To request a replacement or refund, please contact us within 48 hours of receiving your order and provide:

• Your Order ID
• Clear photos of the product
• An unboxing video showing the package being opened

Claims submitted without an unboxing video may not be eligible for approval.

Refund Process

Once your request has been reviewed and approved, we will:

• Issue a replacement product (subject to availability), or
• Process a refund to your original payment method.

Approved refunds are typically processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products opened, used, or tampered with after delivery
• Products damaged due to misuse or improper storage
• Orders placed with incorrect shipping details provided by the customer
• Requests made after 48 hours of delivery

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Need Help?

If you have any questions regarding your order, please contact our customer support team.

Email: ahesaas951@gmail.com
WhatsApp: +91 9311159811